Privacy Policy

Host Masters (“we”, “our”, “us”) is committed to protecting the privacy and security of our clients’ data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, hosting services, domain services, or any related services.

Information We Collect

Personal Information

We may collect the following personal information:

1. Name and contact details (email, phone number)
2. Billing information and payment records
3. Domain registration details (as required by international registries)
4. Company information (if applicable)

Technical Information

When you use our services, we automatically collect:

1. IP addresses
2. Browser type and device details
3. Access logs and usage data
4. Website performance metrics

Content & Files

For clients using our hosting and email services, we store:

1. Website files, databases, and emails (as part of your hosting account)
2. Support requests, chat logs, and communication history

How We Use Your Information

We use your information to:

1. Provide hosting, domains, and website services
2. Process payments and manage billing
3. Communicate service updates, renewals, and support responses
4. Improve website and system performance
5. Protect our systems from abuse, fraud, and security threats
6. Comply with legal and regulatory requirements

Legal Basis for Processing

We process your information based on:

1. Contractual obligation (providing hosting and domain services)
2. Legitimate interest (improving services and preventing fraud)
3. Legal compliance (e.g., domain registry requirements)

Sharing of Information

We do not sell your information.
We may share essential information with:

1. Domain registries (ICANN, registrars)
2. Payment processors
3. Technical partners or service providers
4. Legal authorities when required by law
5. Any third party we work with is required to protect your data.

Data Storage & Security

1. Your personal information and hosting data are stored on secure servers.
2. We implement appropriate administrative, physical, and technical safeguards.
3. While we strive to protect your data, no system is 100% secure.

Data Retention

We retain information only as long as necessary for:

1. Service delivery
2. Legal obligations
3. Resolving disputes
4. Backups (short-term retention only)
5. Upon account termination, hosting data may be permanently deleted.

Your Rights

Depending on applicable laws, you may have the right to:

1. Access your personal data
2. Request corrections or updates
3. Request deletion of your data
4. Opt-out of marketing communications
5. Request a copy of your information

To exercise these rights, contact us at info@hostmasters.co.ke
.

Cookies & Tracking Technologies

Our website uses cookies to:

1. Improve user experience
2. Track website performance
3. Analyze traffic and usage patterns
4. Users may disable cookies through browser settings, but some site features may not work correctly.

Third-Party Links

Our services may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.

Children’s Privacy

We do not knowingly collect or store data from individuals under 18 years of age.

Updates to This Policy

Host Masters may update this Privacy Policy periodically.
Changes will be posted on our website, and continued use of the services constitutes acceptance of these updates.