Terms and Conditions
Payment Terms
- Domain registration and hosting payable if full on order
- Website development / maintenance / graphic design & printing service payments
Payment Terms: 50% on order, 25% after the first delivery review, 25% on delivery. - Social media management
Payment done in full on order.
NB: 10% charges on all overdue invoices (i.e after one month on every job delayed by the client.)
We trust this will meet with your approval and we assure you of our best attention at all times.
Host Masters Ltd
Lifecycle of our job card to determine any job status within our system.
As much as there might be delays due to unavoidable circumstances, we try our best to complete every job within the shortest time possible and a maximum of one month. We however close any job past this stipulated period of time. A customer might initiate reopening of the job within 3 months at no extra cost fee. In case there is no formal communication after the third month, the job is completely closed, and any payment made in advance is lost. A customer might reorder the job again at a new quotation.
Refund Policy
Domains
- No refund will be made for domain registration and renewals.
- If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert to Host Masters Limited
Web Hosting
- Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated before the end of your then-current contract term.
- Any processing fee(s) will be deducted from a refund.